Ayuda con nuestra solución de seguimiento del tiempo
Ayuda, preguntas, respuestas — con gusto te apoyamos.
Si usted tiene alguna pregunta o duda sobre nuestro producto usted ha llegado a la derecha lugar. La manera más rápida de recibir una respuesta es ver si la pregunta está lista abajo.
Time & Bill es un servicio de nube alojado. El acceso manual a los datos del cliente no es parte del flujo de trabajo normal.
Si el acceso manual es necesario para soporte o depuración, se limita al mínimo necesario para diagnosticar o resolver el problema. Time & Bill es operado por una sola persona, por lo que esta página intencionalmente no promete un programa de control de acceso de estilo empresarial más grande que en realidad existe.
Véase también: Trust & Privacidad y Subprocesadores.
About our service
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Where is my data stored?
Time & Bill is a cloud application hosted on servers provided by the German hosting company Hetzner. All application data is stored in data centers located in Germany.
From a technical perspective, the application runs in an isolated infrastructure. Your data is only accessible to the application itself and not to other customers or systems.
System emails (such as invitations or password resets) are delivered using Amazon Simple Email Service (AWS SES).
Privacy
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How can I cancel my account?
Please click top right at your login name and choose "Privacy". You will need to enter a safety pin and can request a deletion. Deleting will happen immediately. Once removed the data cannot be restored.
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Can I delete my data?
Yes, at any time. You can delete all projects, tasks, and work time. The data will disappear in full from our system and cannot be recovered anymore. Before you delete it, you can export your data to Excel. As a service provider we are not interested in keeping your data against your will.
Please note that you might not be able to delete your data if other team members have the role of a "team leader". If you run into this case, please feel free to contact us.
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What will you do with my data?
We do not sell customer data and we do not use your data for advertising. We do use the providers listed in our privacy and subprocessor pages to operate the service.
We may perform technical analysis of stored data in aggregated form to improve the service. For example, we may look at usage patterns or average project counts without turning that into a personal advertising profile.
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Can Time & Bill employees look at my data?
Manual access is possible, but only when needed for support or debugging and only as much as necessary. Time & Bill is currently operated by a single person, so this is not presented as a zero-access system.
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Do you give my personal data to my boss?
No. You decide to whom you give your data.
Costs
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Can I test Time & Bill?
Time & Bill is moving away from free accounts. Beginning on May 1, 2026, all active user accounts require an active subscription.
For the current pricing direction, please see the pricing page.
Team Work
Esta característica es una función profesional.
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What is it about?
The team extension allows you to invite one or more persons to your project. When the accept the invite, employees can book times on your projects.
Project leaders can look at the work times in the so called team reports.
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How can I invite colleagues to my projects?
Please open the "project view". If you don't have a project yet, create one. Then you'll see the tab where you can add new project members.
The invited person need to accept the invitation. They will see a notification.
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What do the various roles mean?
You can change roles of your team members.
Project leaders can change projects, add colleagues or add/remove tasks.
Controller can see work times of the teams but not change the projects.
Colleagues can see the task list and book times. But they cannot see the times of their colleaugues.
Project leaders and controllers will need the team extension.
Expenses
Esta característica es una función profesional.
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What is it about?
Expenses are a new feature which is not yet fully developed. You can document your expenses and keep an oversight on your payments. Currently there is only on report available. Multiple currencies are supported.
Hourly Rates & and income management
Esta característica es una función profesional.
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What is it about?
Rates are a new feature which is not yet fully developed. You can add your personal rate for a project. Time & Bill will then calculate how much you can charge.
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How can I activate rates?
Open projects and chose a project. You can change the rate in the project settings.
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How can I add a default rate?
Click on your login name (top right). Then choose "Settings", where you can add a default rate. This rate will be proposed for all new projects.
¿Más preguntas?
Si no encontró la respuesta a su pregunta, puede escribirnos un email. Volveremos a usted lo más rápido posible.
Correo electrónico
support@timeandbill.de.